Delivery

Last updated: 30 August 2026

We ship from Dubai. Where we can deliver is listed below, and those are the destinations you will see at checkout.

Customs & Import Charges

An order delivered inside the UAE pays nothing on arrival. The parcel never leaves the country, so there is no customs duty, no import tax and no courier handling fee.

International orders may be subject to local customs duties, import taxes or courier handling fees, depending on the destination country.

These charges are not included in the product or delivery price and, where applicable, are the responsibility of the customer.

As customs rules and charges vary from country to country, we’re unable to confirm the exact amount in advance. Your local customs authority or courier will be able to provide further information if any charges apply to your order.

If an order is refused or returned due to unpaid customs or import charges, any original delivery costs and fees charged to us for the return may be deducted from the refund.

Where we ship

Estimated delivery times begin from dispatch. Customs clearance, public holidays and deliveries to remote areas may result in additional time. Available destinations will be shown at checkout.

Costs

Delivery is a flat charge per order, shown at checkout before you pay. It depends on where your parcel is going, not on how many brushes are in it — so a set costs no more to send than a single brush.

Any applicable customs duties, import taxes or local handling fees are separate from the delivery charge and may be payable upon arrival. Please see our Customs & Import Charges section above for more information.

Phone number for delivery

Please provide a valid phone number when placing your order. Our delivery partners may use it to contact you regarding your parcel, delivery instructions or any issues with your shipment.

Your phone number will only be used in connection with your order and delivery.

Tracking

Once your order has been dispatched, you’ll receive a tracking link by email so you can follow your parcel along the way.

If something goes wrong

If your order hasn’t arrived within the expected delivery timeframe, please contact us at info@moon-curls.com with your order number and we’ll look into it for you.

If your parcel is confirmed as lost in transit, we’ll arrange a replacement or refund in accordance with our delivery policy.