Complaints

Last updated: 30 August 2026

We would much rather hear from you than have you tell everyone else.

Tell us first

Email info@moon-curls.com with your order reference and what has gone wrong.

• We acknowledge within two working days.
• We aim to resolve within seven working days. If it will take longer we will tell you why and how long.
• A named person handles your complaint from start to finish.

If you are still not satisfied

Ask for it to be escalated and it will be reviewed by someone who has not dealt with it before. We will give you a final written answer.

Taking it further

If we cannot resolve it, you may take the matter to the UAE Ministry of Economy Consumer Protection Department, which handles consumer complaints against licensed traders under Federal Law No. 15 of 2020.

• Consumer protection hotline: 600 522 225
• Or through the Ministry of Economy's consumer complaint service.

If you bought from us in Dubai you may also complain to Dubai Economy and Tourism consumer protection.

Using our complaints process does not affect your legal rights.